Frequently Asked Questions

About Emma

I am a former NHS nurse (RGN), with experience in dermatology which I gained in general practice and also whilst working for a drug company back in the 90’s. I am qualified in Clinical Dermatology at diploma level. I trained in basic aesthetics in 2015 and since then have taken many courses in advanced aesthetic procedures. My expertise lies in listening to my clients’ needs, giving them advice based on clinical research, tailoring procedures to their needs and taking an artistic approach to aesthetics.


Yes, I offer free initial face to face and online consultations including treatment plans. No obligation to book treatment is required.

Botox is made out of a molecule called Botulinum Toxin-A (BTX-A) which is produced by the bacterium Clostridium botulinum. This is the same toxin that causes botulism. All of the world’s botox is made at a plant in Ireland, and all aspects of its production are strictly controlled, which is critical to the safety and quality of the end product. BTX-A is a drug, and as a nurse I saw it used in the NHS to treat a range of non-cosmetic isssues including facial deformity in children and limb muscle spasm in adult stroke patients. Like all drugs, it has to be manufactured and used according to certain guidelines in order to maintain its license for cosmetic procedures. When injected in small doses around the face and neck, BTX-A causes muscles to relax, reducing movement to soften and prevent lines and wrinkles.

Dermal fillers these days are made out of hyaluronic acid (HA), a hydrating molecule which our skin and body makes naturally, but which depletes with age. You may have noticed HA included in your face creams and serums. The HA included in dermal fillers today is non-animal in origin, and the manufacturing processes are highly sophisticated, making these products safe, designed to work with our bodies and last a long time. There are different dermal fillers designed to be used on various parts of the face.

I have been practising aesthetics for 5 years, and in my experience bruising happens in about 50% of cases, sometimes mild and sometimes severe. The worst case scenario is very dark bruising which can take up to 14 days to fully fade away, although this is very rare. It is best to avoid cosmetic procedures if you have an event coming up within two weeks. In the event of a bruise, massaging arnica cream into the area twice daily will help it to fade faster, and I am always on hand to offer advice.

I take measures to make these treatments as pain-free as possible, and the actual injection part of the treatment is usually over very quickly. In fact, it’s all the preparation which takes time. Where appropriate, applying ice and numbing cream helps to make the injections much more comfortable, plus the dermal fillers themselves contain a numbing agent. I always give dermal filler clients ice to take away from their appointment to help reduce any tenderness and swelling at home.

Avoiding alcohol, aspirin and ibuprofen for 24 hours before your treatment appointment will help to reduce the risk of excessive bleeding and bruising.

After care for cosmetic injectable procedures includes avoiding excessive heat, sunlight, alcohol, exercise and blood thinning medication for at least 24 hours post-procedure. After your appointment, you will receive an email or message with a full after care list for your procedure(s).


No, there is a cost of £65 which includes your initial face to face or online consultation, plus a tailor-made plan for your skin, including diet and lifestyle advice. I believe in a holistic approach to skin health, including medical and lifestyle input. Your personalised programme will also include a pre-arranged follow up at 4 weeks. Healthy skin is a journey, I give clients a lot of support and a one-off consultation alone is simply not enough.

When I worked a s dermatology nurse in a GP practice in South London, I found that prescribing creams and tablets for patients with skin problems would alleviate their symptoms for a while, but they would always return with the same skin condition a month or a year later. We weren’t getting to the root cause of the skin diseases, and I felt bad for the patients. Today, I understand that one size doesn’t fit all, that each patient must be treated individually and that whilst creams and tablets do help in many cases, to maintain long term remission, lifestyle factors must come into play, including diet, emotional support and many other factors. There is lots of clinical research to support this and I work closely with clients to help them achieve healthy skin long term.


All products are made in the UK. The Emma Coleman Natural Skincare is made in Kent and London, the Cosmeceuticals are manufactured in Dorset and the silk products in Surrey.

My skincare products are made in the UK in very small batches, which means I pay more for my manufacturing and ingredients compared to larger companies. Some of the skincare products are made to order and I still package and post everything myself, (yes I am on first name terms with my local post office staff!!) I also stand by my ethos that I only want to make and sell skincare which will work for my customers, so ingredients are carefully picked without scrimping on concentration levels, always with clinical research behind them.

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This refers to a group of natural or manufactured vitamins and minerals, which are clinically proven to nourish skin in many ways. Examples of antioxidants include Vitamins A, Beta-Carotene, C, E, Flavonoids, Lycine and Niacinamides. These can help to reduce skin redness and inflammation, fight signs of aging, reduce brown spots and protect our skin from pollution and UVA light. In nature, vegetables and fruits with vivid colours are generally high in antioxidants and I have used many of these elements in my natural skincare range. When manufactured, antioxidants come from a range of sources including plastics and plants. Antioxidants in skin

This has been independently tested in a lab to ensure that it will protect your skin from both UVA and UVB sunlight. UVA is responsible for skin aging as it penetrates deep into the skin’s dermis; UVB is responsible for burning caused by the sun’s rays. So you can see how important it is that your skin is protected correctly.

A molecule derived from Vitamin A, which is truly one of the best anti-aging ingredients you can give your skin. It’s also really beneficial in the treatment of certain skin conditions, including Acne and Rosacea. Retinol works by gently exfoliating the skin over time. After around 6 weeks of use, the skin will appear tighter, more even in colour and lines will be reduced. These exfoliating properties also keep pores clear, help spots underneath the skin come to the surface and reduce inflammation. Retinol must always be used at night and a sunscreen must be used in the daytime as it can make our skin more sun sensitive.

AHA & BHA are short for Alpha and Beta Hydroxy Acids respectively. These are chemical exfoliants often used in clinical peels and skincare. They are capable of increasing cell turnover and boosting collagen to reveal fresh, soft skin AHA’s are water-soluble and suitable for dry, sun damaged and aged skin. They will rid skin’s surface of dead cells and reveal smooth, luminous skin. Examples are Glycolic and Lactic acids BHA’s are able to dissolve oil and are more suited to inflammed, combination and acne, white and blackhead-prone skin types. Also very effective for enlarged pores. Examples are Salicylic Acid and Willow Bark Having a course of 3 to 6 peels is a great way of improving your skin quickly, otherwise using a suitable skincare range will also improve your skin over time. It’s important to use a sunscreen, even on cloudy days when using AHA’s and BHA’s as part of your routine.